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Frequently Asked Questions
Last modified: Wednesday, July 24, 2024, 6:42 AM
SafetyPro Training Center Online operates best on a wired network connected PC or Apple based DESKTOP computer.
- Online learning uses large amounts of data. That data must have a robust internet connection to properly receive and transmit data to and from the server. Loss of WIFI or wired connection will result in improper grade reporting and course location settings.
- Our courses are delivered in HTML 5. Older computer software operating systems may not use HTML 5 and Apple products do not allow Adobe Flash to be installed.
- PC or Apple Based DESKTOP Computer is REQUIRED
- 4GB Memory
- 50GB available hard drive space
- Wired Internet connection with at least a 10Mps download and 0.7 MPS upload speed.
- Using a computer without the proper configuration or network capacity, you may be required to take exams or lessons again to record a proper grade, BEFORE a certificate can be issued.
- Web browsing on your computer is designed to be a smooth and enjoyable experience, and not one cluttered by annoying ads, which can take up valuable screen space, slow down webpage loading times, and eat up valuable bandwidth. That's why browsers include native support for third-party content blockers.
- Content blockers prevent ads like popups and banners from loading on websites you visit, and may also disable cookies, beacons, and the like to prevent online tracking and protect your privacy. Occasionally, however, they may unintentionally block a page element that you need access to, like a web form, for example.
- If you suspect that a content blocker you installed is disabling a useful webpage element, or you just want to temporarily disable all blocking in your current browsing session, here's how to turn it off.
- In Safari: Go to Settings for the Safari Browser.
- Launch Safari on your iOS device and navigate to the site in question.
- Go to Settings in Mac Book or tap the "aA" icon in the top-left corner of the screen to reveal the Website View menu.
- Tap Turn Off Content Blockers.
- In Mozilla Firefox:
- Open Firefox.
- Load the site that you want to disable from Content Blocking.
- Click the Shield button next to the URL in the address bar.
- Click the Turn off Blocking for This Site button.
- In Microsoft Edge Browser
- How to disable Content Blocking or SmartScreen Filter in Microsoft Edge.
- Open Microsoft Edge.
- Click the menu (...) button in the top-right corner.
- Click on Settings .
- Click the "Site Permissions" link.
- Allow Cookies, JavaScript, Adobe Flash, Images, Pop-up and Redirects, PDF documents and Protected content.
- Additional Steps:
- Click the menu (...) button in the top-right corner.
- Click on Settings .
- Select: Privacy and services.
- Turn off Tracking Protection with the toggle switch above and right of the Strict Box.
- You can also keep the tracking protection on and allow Exception by adding www.safetyprotc.com to the Exceptions List.
- In Google Chrome:
- You can change your settings to allow BLOCKED CONTENT on our site.
- To the left of the web address, click Lock Lock or Info Info.
- Click the Site Settings
- You will see a Permissions page appear for https://www.safetyprotc.com.
- Select "Allow" foe Notifications, JavaScript, Flash, Images, Popup and Redirects, Ads and Insecure Content.
- Close the settings window
- Reload the webpage.
- If you DID NOT start your training we normally issue a 100% refund, if reported with 14 days of purchase. If you started training and progressed to LESS THAN 50% completion, then a 50% refund is normally issued. If you started training and you completed MORE THAN 50% then NO REFUND WILL BE ISSUED.
- These errors are most often caused by outdated website cache. The "Cache' are files and pages stored on your computer to reduce the amount of data transferred during use. Deleting the "Cache" will tell your computer to look for new pages and files and therefore download the latest file from the server.
- Select "Settings" or "Options" from your browser menu and type "Cache" into the displayed search box. There are many types of cache. ONLY CLEAR WEB CONTENT (Mozilla Firefox) OR CACHED IMAGES AND FILES (Google Chrome). DO NOT DELETE OTHER CACHED ITEMS. THIS WILL NOT DAMAGE YOUR COMPUTER BUT WILL CAUSED SAVED DATA LIKE PASSWORDS TO BE DELETED.
- Online training is inherently data intense. Our servers are capable of large data transfers, but corporate or home networks are much less robust. While most networks have a set speed, there are many factors that effect the speed to your machine. Example: If your network has 10Mps download and 0.6 upload (minimum required) , this would be enough to operate the training system. However, if others are using the same network system resources at the same time you are training, they may interfere with your download, but most importantly your upload of data to the server.
- When an Error Message appears while the course player is in operation indicating a slow network connection, STOP TRAINING and login to a more robust, faster internet connection or the progress made in the lessons will not be recorded properly in the grade reporting system. A desktop wired computer will provide the best educational experience and technical reporting of your training as required by the FAA.
- If network speed is substantial ANTI-VIRUS software could be the problem. Disable your anti-virus software and/or allow our system through your firewall.
- This situation occurs when the screen zoom is greater than 100%. Reducing the screen zoom to 100% or less will shrink the player so that the entire player will be visible. Additionally, if after the zoom issue is resolved the issue persists, the player window should be maximized.
- Clicking the "My Courses" button BEFORE the main page loads does not give the system time to log you in to the course delivery section of the website. Clicking the "Backspace" button and returning to the Main Page, you will be logged in again. Wait for the main page to load , then click the My Courses button and resume your training.
- First determine if you are using Internet Explorer 11. If so, revert to version 10 or use Google Chrome to interface with our Learning Management System A short time ago we installed a new server. This required a IP address change. Systems cache files, pages and images as well as cookies and save browsing history. These saved pages are served to you first, rather than going to the server to get a new file. The system sees the request but cannot determine where it should send it.
- To remedy this issue delete images, files and browsing history. DO NOT check the passwords, auto fill-in pages or other items you want to save.
- Select the "Forgot You Password?" link. Enter your email address, receive your verification code and make a new password. Example: Tcpwm28%
- When on the site main page (Home Page), select the "Change Password" link at the top left of the page to edit your Name, User Name, Password or Email Address. To edit other profile fields, select the "Edit Profile" button above the Navigation Bar, then select the My Profile Settings link in the Administration Block, then select the Edit Profile link to be directed to the complete profile edit page.
- Select the "Edit Profile" button above the Navigation Bar, then select the My Profile Settings link in the Administration Block, then select the Edit Profile link to be directed to the complete profile edit page. Completely fill in the Contact Information block and click the Submit button. Click the "My Courses" button and the database error will have been removed and your course will be visible.
- When on the site main page, select the My Profile link at the top left of the page to edit your Name, User Name, Password or Email Address. To edit other profile fields, select the My Courses button at the top right of the Navigation Bar, then select the My Profile Settings link in the Administration Block, then select the Edit Profile link to be directed to the complete profile edit page.
- When a score on a quiz or assessment does not meet minimum criteria, close out the current attempt and restart the lesson. In the Course Structure Page where the Enter Button is there is a box to check to Start another attempt. You can then either retake the lesson or scroll directly to the quiz assessment and begin.
- Android Installation
- On your Android tablet, search the Google Play Store for Articulate Mobile Player, or click here to open the store directly to the app.
- Click Install.
- Accept the app permissions request.
- The app will automatically install.
- Tips:
- If you launch an Articulate course on an Android tablet where AMP hasn't yet been installed, you'll be prompted to install it with a link that opens the store directly to the app.
- If you're installing AMP on an Android device in China, follow the installation steps in this article, since China blocks access to the Google Play Store
- iPad Installation
- On your iPad, search the app store for Articulate Mobile Player, or click here to open the store directly to the app.
- Click the Free button.
- Click Install App.
- When prompted, log in with your Apple ID and password.
- The app will automatically install.
- Tip: If you launch an Articulate course on an iPad where AMP hasn't yet been installed, you'll be prompted to install it with a link that opens the store directly to the app.
- On your iPad, search the app store for Articulate Mobile Player, or click here to open the store directly to the app.
- If when a lesson hyperlink is clicked, a pop-up window with the course player does not appear, verify pop-ups are allowed. Turn off all toolbars that may have pop-up blockers such a Google, Yahoo toolbars. This is accomplished by right clicking on the top of the open window and unchecking any installed toolbars.
- For Internet Explorer: Start by clicking tools, then hover over pop-up blocker, then click pop-up blocker settings. A new dialogue box will open. Add online.safetyprotc.com to the allowed sites box and set the blocking level to "Low Allow Pop-up from secured sites".
- For Google Chrome: Start by clicking the " Customize and control Google Chrome" button on the right side of the URL address. Click Settings and a new tab will open. Select "Show advanced settings" at the bottom of the page. Under Privacy, select "Content Settings", a pop-up window will appear. Scroll down to Pop-ups Select the radio button labeled " Do not allow any site to show pop-ups". Select "Manage exceptions" and add online.safetyprotc.com to the text entry box and click done.
- Certificates are issued when all the course criteria are met. You must get a passing score on the quiz at the end of each lesson and if applicable on the final assessment in multiple lesson courses to obtain a certificate. When the score is achieved the subdued certificate link will become active. All of our courses require a 80-90% for a passing grade.
- Aviation Continuing Education is in the business of safety training. You always get what you pay for. Contact us to add more time to your enrollment or lesson attempts.
- Two cookies are used by this site:
- The essential one is the session cookie, usually called Session. You must allow this cookie into your browser to provide continuity and maintain your login from page to page. When you log out or close the browser this cookie is destroyed (in your browser and on the server).
- The other cookie is purely for convenience, usually called something like ID. It just remembers your username within the browser. This means when you return to this site the username field on the login page will be already filled out for you. It is safe to refuse this cookie - you will just have to retype your username every time you log in.